I had an experience a while ago with the last lady [at another brokerage] who managed my account. Any other agent I had spoken to about high rates had a canned response that "everything goes up". Your agent called me back and explained the pricing for boat, house, auto and quad. Some of the rates had gone down and your company had shopped around in some cases for better rates. When she was done I had a thorough understanding of my policy pricing and understood some options to reduce those premiums.